Convenient Ways to Get Care
Not sure which care option below is right for you? Visit kp.org/getcare, or call us for advice at 1-800-813-2000 (TTY 711).
E-visits
Get treatment online from a Kaiser Permanente doctor, including Prescriptions, no appointment necessary.1
kp.org/evisits/nw »
24/7 Video and Phone
Talk to a clinician 24/7 over phone or video for quality care when you need it - no appointment needed. Ideal for minor injuries and illnesses that can be cared for by phone or video. If you need a prescription, your clinician can send it to your local Kaiser Permanente pharmacy or have it mailed to your home.2
Scheduled Video and Phone Visits
Want a convenient, secure way to see a doctor no matter where you are? Save yourself a trip to the office by scheduling a call with your care team. 2, 3, 4
Urgent Care
Visit one of our affiliated providers if you have a condition that requires prompt medical attention (usually within 1 or 2 days) but is not an emergency.3
Go to kp.org/locations to see all our current locations and hours (subject to change) and to find the facility closest to you.
Urgent Care Locations
ICCO, LLC - BestMed Urgent Care — Coburg
1800 Coburg Rd.
Eugene, OR 97401
ICCO, LLC - BestMed Urgent Care — Patterson
598 E. 13th Ave.
Eugene, OR 97401
ICCO, LLC - BestMed Urgent Care — Willamette
2710 Willamette St.
Eugene, OR 97405
ICCO, LLC - BestMed Urgent Care — West 11th
4040 W. 11th Ave.
Eugene, OR 97402
ICCO, LLC - BestMed Urgent Care — Harlow
445 Harlow Rd.
Springfield, OR 97477
PeaceHealth Urgent Care - Woodfield Station
2846 Willamette St.
Eugene, OR 97405
ICCO, LLC - BestMed Urgent Care — Thurston
5781 Main St.
Springfield, OR 97478
ICCO, LLC - BestMed Urgent Care — Cottage Grove
1445 N. Gateway Blvd.
Cottage Grove, OR 97424
ICCO, LLC - BestMed Urgent Care — Florence
4480 N. 101 Hwy., Ste G.
Florence, OR 97439
ICCO, LLC - BestMed Urgent Care — Junction City
355 W. 3rd Ave.
Junction City, OR 97448
Emergency Care
If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital.4
Go to kp.org/locations to see all our current locations and hours (subject to change) and to find the facility closest to you.
Emergency Care Locations
PeaceHealth Sacred Heart Medical Center at RiverBend
3333 River Bend Dr.
Springfield, OR 97477
PeaceHealth Cottage Grove Community Medical Center
1515 Village Dr.
Cottage Grove, OR 97424
PeaceHealth Peace Harbor Medical Center
400 9th St.
Florence, OR 97439
Legal
Facility information current as of August 2024.
1 Applicable cost shares will apply for services or items ordered during an e-visit.
2 If you have an HSA-qualified deductible plan, you may need to pay the full charge for e-visits, phone appointments, and video visits until you reach your deductible. 3 These features are available when you get care at Kaiser Permanente facilities.
4 Where appropriate and available.
5 An urgent care need is one that requires prompt medical attention, usually within 24 or 48 hours, but is not an emergency medical condition. This can include minor injuries, backaches, earaches, sore throats, coughs, upper-respiratory symptoms, and frequent urination or a burning sensation when urinating.
6 An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.
A mental health condition is an emergency medical condition when it meets the requirements of the paragraph above or, for members who are not enrolled in Kaiser Permanente Senior Advantage, when the condition manifests itself by acute symptoms of sufficient severity such that either of the following is true: The person is an immediate danger to himself or herself or to others, or the person is immediately unable to provide for or use food, shelter, or clothing due to the mental disorder.